FAQ (draft)

Arcpoint Industries is a Queensland manufacturer of heavy-duty aluminium ute trays, canopies, service bodies, dog boxes and vehicle storage. Arcpoint was started in 2018 by Adam Nesbitt (General Manager) and Matt Quinlan (Production Design and Development), and our team brings over 30 years of collective experience in sheet metal, service bodies and transport equipment.

Arcpoint Industries is a registered business name of Sunny Coast Customs Pty Ltd (ABN 25 600 923 493).

Every tray, canopy and service body is designed and built at our workshop in Allora, on Queensland's Southern Downs. Our products are 100% Australian made, and finished in our in-house powder coating facility.

Yes. Arcpoint is an all-in-one shop for setting up your vehicle for work or play, bumper to bumper. We can take your vehicle direct from the dealer or from your garage and hand it back complete.

As well as trays and canopies, we can organise and fit:

• Suspension, tyres and wheels
• Stainless steel performance exhausts and engine performance packages
• 12V and 24V electrical packages, solar panels and internal canopy lighting
• Fridges, UHF radios, phone boosters, spotlights and compressors
• Roof platforms, towing mirrors, induction cooktops and coffee machines

Our electrical partner is Michaels Electronics in Toowoomba, a family-owned auto electrical business that has served the Darling Downs and Central Western Queensland for 45 years.

We offer standard electrical packages, from a small system to run a fridge and a couple of lights through to fully off-grid, self-sufficient setups. For every job we take your requirements to Michaels Electronics for their recommendation before we put a solution to you. Custom packages are available on request. See Electrical Packages.

We work with trusted brands including TJM, ARB, Redarc, Enerdrive, Victron Energy, Engel, Bushman, MSA 4x4, Stedi, Clear View, MAXTRAX, Manta, Custom Lithium and The Bush Company. See 4x4 Accessories or ask us about a specific product.

Aluminium won't rust, and an aluminium tray is less than half the weight of a steel one. That can save over 100kg, which means less fuel use, less wear on tyres and mechanicals, and more of your vehicle's payload left for your gear. That matters more than ever when you're working to combined weight limits for towing.

Built the right way, aluminium is just as strong as steel. Aluminium also needs to flex with the terrain on remote tracks, job sites and beach runs, so we design our trays and canopies with that movement in mind.

Trays: the APX tray has a tubular-style head bow. The Tourer tray has a 100mm x 100mm SHS (square) head bow.

Canopies: the standard APX canopy has a radius roof shape. The Tourer canopy has the Tourer shape, made to suit the Tourer tray headboard.

Shorty canopies and dog boxes are available in both shapes so they match your tray's headboard.

• Heavy-duty aluminium construction with aluminium treadplate floor and headboard
• Arcpoint Ezymount interchangeable steel mounting system
• Heavy-duty drop sides and tailgate
• Maxilamp sequential LED taillights and LED number plate lights
• Single-piece 4x4-style aluminium mudguards
• Fuel filler relocation, upgraded to a flush-mount lockable stainless steel filler
• 3-piece APX taillight channels and number plate mount
• Fitting and wiring to your cab chassis at our fitting facility

Chassis mount: the canopy mounts directly to your vehicle's chassis as a permanent storage solution. If you'll never need to remove it, this gives you maximum space while keeping weight to a minimum. Our standard chassis mount canopy is two-door, and it can be customised with options like sealed compartments or a space for your dog.

Lift-off: the canopy mounts to a tray and can be removed, so you can switch between enclosed storage and an open flat tray in minutes. Our lift-off points are concealed behind the canopy doors for a clean look and added theft protection, the doors still open and close while the canopy is jacked, and once the doors are locked the jacks can't be removed.

Yes. We design, build and install lift-off canopies to suit trays from other manufacturers, so you don't need an Arcpoint tray to run an Arcpoint canopy. Shorty canopies and dog boxes can also be made in custom sizes and shapes to suit existing trays.

Yes. We build custom storage and fit-outs for existing canopies, including drawer systems, shelving, tool storage, electrical fit-outs, fridge slides and fully bespoke internal layouts. See Custom Storage Solutions.

A shorty canopy gives you lockable, dry, dust-free storage at the front of your tray while leaving tray space free for bulky loads. The standard APX shorty is 750mm long and 1850mm wide, with a flush floor that makes it easy to mount drawer units and fridge slides. See Shorty Canopies.

The standard APX dog box is 600mm long and 1850mm wide, with CNC-cut perforation across the entire rear wall and both side doors for airflow. Extra ventilation can be added with perforations in the front wall and pop-up roof vents.

The APX 50/50 dog box is half dog box and half sealed, lockable storage compartment, so your dog and your valuables both travel safely. See Dog Boxes.

Yes. Our design team will work with you on a service body that suits the exact needs of your business. Our main options are:

• Trade Service Body: a full-body chassis mount canopy in 2 or 3-door configurations, set up with industry-specific internal storage for electricians, plumbers, builders, mining, mechanical fitters and council fleets.
• Contractors Tray Body: an all-aluminium tray with heavy-duty side pull-out drawers, giving you up to 8 large tool storage areas that stay free from water and dust while the tray deck stays clear for loads.
• Field Service Body: an all-aluminium unit with integrated tool storage boxes, built for fitters who need everything at their fingertips on site.

See Trade and Custom Service Bodies.

All APX trays and canopies are powder coated as standard in our in-house facility, in a choice of colours from our standard powder coat range. 2-pack wet spray finishes are available on request, and custom metallic or 2-pack colour matching is available at additional cost.

Our APX canopies and underbody toolboxes are covered by the Arcpoint Dust & Waterproof Guarantee. Every canopy is built with full-length weather seals and internal lock barriers to keep your gear dry and dust-free. For the full terms of the guarantee, contact us at info@arcpointindustries.com.au.

APX packages are complete, pre-configured builds on our proven aluminium platforms, so you can choose a setup by how you use your vehicle. There are five ranges:

• Touring Packages: 2-door chassis mount canopies (APX Core, Tour Lite, Overlander)
• Trade Packages: 3-door chassis mount canopies (APX TradeCore, TradeMate, TradeMate Pro)
• Lift-Off Packages: removable canopies in 2 and 3-door
• Shorty Packages: compact canopies and dog boxes (APX Core, Dog Box, 50/50 Dog Box)
• Tray Packages: aluminium trays (APX Core, Core Contractors, Prospec, Prospec Contractors)

All three are built on the same 2-door chassis mount canopy. The difference is how far you want to take it.

• APX Core: the essential touring setup, including LED taillights, rack-ready roof rails, mudguards, fuel filler relocation and underbody toolboxes.
• APX Tour Lite: everything in Core, plus an aluminium underbody rear pull-out drawer and a 40L underbody water tank.
• APX Overlander: everything in Tour Lite, plus a Bushman 85L upright fridge with mount and protection barrier, a 4-tier bench, drawer and shelf unit, a spare wheel carrier, a lockable jerry can holder, a fold-down ladder and central locking.

All three are built on a 3-door chassis mount canopy with an extra-wide rear door for fast access on site.

• APX TradeCore: durable, no-nonsense storage for everyday trade use.
• APX TradeMate: everything in TradeCore, plus an underbody rear pull-out drawer and a 40L water tank.
• APX TradeMate Pro: everything in TradeMate, plus a Bushman 85L upright fridge, a 4-tier bench, drawer and shelf unit, a removable roof rack system and central locking on all three doors.

• APX Core: our base aluminium tray, with treadplate floor and headboard, your choice of 3″ tubular or 100mm SHS head bow, Ezymount mounting and an underbody toolbox.
• APX Core Contractors: APX Core plus 6 or 8 heavy-duty side pull-out drawers, depending on your vehicle.
• APX Prospec: APX Core plus a rear pull-out drawer, a 40L water tank and brushed stainless steel capping on the drop sides and tailgate.
• APX Prospec Contractors: everything in Prospec, plus 6 or 8 side pull-out drawers.

• APX Core: a fully enclosed 2-door shorty canopy for secure storage.
• APX Dog Box: CNC-cut perforation across the rear wall and both side doors for a well-ventilated dog compartment.
• APX 50/50 Dog Box: a fixed centre divider splits the canopy into a sealed storage side and a ventilated dog side, with perforation on the side door of your choice.

All three are available in three sizes to suit your tray, and we can fit them to any tray.

• A heavy-duty fold-away lift-off jack set (4 jacks) with stabilisation kit
• Reinforced lift-off points built into the structure, not bolted on
• A roof strut channel system ready for solar, racks and rooftop tents
• The Arcpoint Dust & Waterproof Guarantee

Lift-Off packages are available in 2-door and 3-door, and we fit them to any tray.

Yes. Every package is a starting point. You can add purpose-built accessories from our APX canopy accessory range, or talk to us about custom storage, electrical and fit-out options when you request your quote.

Packages are quoted individually based on your vehicle and the options you choose. Request an APX package quote and our team will come back to you.

Trays, canopies, service bodies and packages are built to order and quoted directly by our workshop team. Tell us about your vehicle, how you use it and where you're located:

• Request an APX package quote
• Send a general enquiry
• Call 1300 ARCPOINT or email info@arcpointindustries.com.au

No. Full builds are quoted individually and can't be ordered through the online store. The online store sells canopy accessories and Arcpoint merchandise.

Yes. Finance for your Arcpoint build is available through our partner Credit One. You can apply for credit online.

If you don't have an Arcpoint trade account, your final invoice must be paid in full before your build is dispatched or released for pickup. Trade account holders are invoiced under their agreed account terms.

Yes. We build trade service bodies and fit-outs for businesses and fleets, including council fleets, and offer trade accounts. Contact info@arcpointindustries.com.au to discuss your requirements.

Lead times vary with the product, your specification and our current workshop schedule. Your lead time is confirmed when we quote.

Builds can be fitted at our Allora workshop, or delivered to one of our authorised fitters. To find your nearest authorised fitter, email info@arcpointindustries.com.au or see Find a Distributor.

Arcpoint takes no responsibility for fitting carried out by anyone other than Arcpoint or an Arcpoint authorised fitter. This does not affect your rights under the Australian Consumer Law.

Yes. We freight trays, canopies and service bodies to every state and territory. Builds delivered in Queensland and New South Wales generally travel with Followmont Transport, and builds to all other states generally travel with TNT. See Shipping Coverage for details for your state.

Freight is estimated separately from your build quote, then confirmed and quoted at dispatch. A heavy item surcharge applies to large items and is included in your quote. Residential delivery fees and remote or out-of-service-area charges may also apply.

• Depot to depot: collect from the carrier's depot nearest you. Carriers may charge storage fees if goods are left too long, so we'll confirm collection details at dispatch.
• Delivery to your address: residential or business. Forklift access is required at the delivery address to unload trays and canopies.
• Workshop pickup: available for all builds from our Allora workshop.

Yes. Pickups must be booked in advance and are available Monday to Friday, 8:30am to 4:30pm. Our team can help load your build onto your vehicle or trailer. To book, call 1300 ARCPOINT or email info@arcpointindustries.com.au.

Please don't come to the workshop until we've confirmed your build is ready. We don't have pickup locations in other states.

Inspect your build before signing for it and note any visible damage on the carrier's consignment note. Then notify us within 48 hours at info@arcpointindustries.com.au, with photos of the damage to the product and packaging. Keep all original packaging to help with the claim.

Our online store sells APX canopy accessories, such as bench, drawer and shelving units, pull-out benches, slide-out pantries, fridge boxes and jerry can holders, plus Arcpoint merchandise. For questions about online orders, email shop@arcpointindustries.com.au.

All accessories in our store are designed to fit Arcpoint canopies. Some may fit other brands of canopies or trays, but we only guarantee compatibility with Arcpoint systems. For fitment advice, or for custom mounting on a non-Arcpoint setup, email info@arcpointindustries.com.au.

No. Custom fabrication is handled by our workshop and can't be ordered through the online store. Email info@arcpointindustries.com.au to discuss custom work.

• Cards: Visa, Mastercard, American Express and UnionPay
• Digital wallets: Shop Pay, Apple Pay and Google Pay
• Buy now, pay later: Afterpay and Zip
• PayPal

All prices are in Australian dollars and include GST where applicable. Payments are processed securely by our payment providers, and we don't store your full card details.

All orders are dispatched from our workshop in Allora, Queensland. We ship to residential and business addresses Australia-wide.

Once your payment is confirmed, most in-stock orders are dispatched within 1–3 business days (Monday to Friday, excluding Queensland and national public holidays). During peak periods and promotions, processing can take up to 7 business days.

It depends on the delivery service and your location. Estimated timeframes for Australia Post Express Post, Parcel Post and TNT/FedEx Road Express are listed by state on our Shipping Policy page. Estimates start from dispatch and are a guide only. Remote and rural locations may take longer.

We ship online orders with Australia Post and TNT/FedEx Road Express. Shipping costs are calculated at checkout based on product weight, dimensions, Dangerous Goods classification and delivery postcode. Residential delivery fees may apply.

Only for eligible Australia Post shipments. Oversized, bulky, Dangerous Goods, TNT/FedEx Road Express and freight consignments can't be delivered to PO Boxes or Parcel Lockers and must go to a physical street address.

Yes. Some of our products contain large lithium batteries and are classified as Dangerous Goods. These can have extra shipping restrictions, longer transit times or surcharges, especially to remote areas, islands and some postcodes. You're responsible for complying with all relevant regulations for transporting, storing, using and disposing of lithium batteries.

Some products, such as drawer systems, roof bars, mounting systems and larger canopy accessories, may be classified as oversized freight. These may need extra handling time, specialised road freight, a signature, help to unload or a booked delivery appointment. If extra freight charges apply because of your location or the product size, we'll contact you before dispatch.

We'll contact you with an estimated lead time. If your order has both in-stock and backorder items, we may hold it and ship everything together unless we arrange otherwise with you. For lead times before you order, call 1300 ARCPOINT or email shop@arcpointindustries.com.au.

Not always. Orders with multiple items may ship in separate consignments and arrive at different times.

You'll receive a tracking number by email as soon as your order is dispatched. Please allow up to 24 hours for tracking updates to appear.

If your parcel hasn't arrived 10 business days after dispatch, call 1300 ARCPOINT or email shop@arcpointindustries.com.au and we'll lodge an investigation with the carrier.

Notify us within 48 hours of delivery at shop@arcpointindustries.com.au. Include photos of the damage to the product and packaging, and keep all original packaging so we can lodge a claim with the carrier.

Workshop pickup from Allora may be available for selected products. If it's available for your order, you'll see the option at checkout. Once your order is ready, we'll send you pickup instructions. Please wait for that notification before coming to the workshop.

Please contact us before ordering. For online store orders email shop@arcpointindustries.com.au. For trays, canopies and service bodies email info@arcpointindustries.com.au.

Contact us as soon as possible. You're responsible for providing accurate shipping details, and extra charges may apply for redirection or reshipping due to an incorrect address. Authority to leave is at the carrier's discretion and isn't available for all shipments.

You can return most items within 30 calendar days of receiving them. See our full Returns & Refunds policy.

If an item is faulty, damaged on arrival or not as described, we'll give you a full refund or a replacement (your choice) and cover the return shipping. Email shop@arcpointindustries.com.au with your order number and photos of the issue, and we'll send you a prepaid return label.

Yes, if the item is unused and in its original packaging with all tags and accessories included. You'll need to pay the return shipping and make sure the item reaches us in resaleable condition. Original shipping fees aren't refundable.

Custom-made items and items marked "final sale" can't be returned unless they're faulty.

Email shop@arcpointindustries.com.au with your order number and the reason for the return. Once we receive and inspect the item, we'll refund your original payment method within 5 business days.

Yes. All accessories bought through our online store include a warranty against defects in materials and workmanship. To make a claim, email shop@arcpointindustries.com.au.

For warranty details on your build, contact info@arcpointindustries.com.au. Our policies don't affect your rights under the Australian Consumer Law, including your right to a remedy for a major failure.

Our network of approved Arcpoint fitters and distributors is growing across Australia. Search by state, city, region or company name on our Find a Distributor page.

Some distributors have vehicle-mounted canopies on display, while others have brochures. Each distributor's display is listed on the Find a Distributor page. Displays can change, so please call the distributor before you visit.

Yes. Our team can help you directly with product information, APX package enquiries and delivery options for your location. Request an APX package quote or call 1300 ARCPOINT.

Email info@arcpointindustries.com.au to talk to us about joining the Arcpoint network.

• Online store orders, tracking and returns: shop@arcpointindustries.com.au
• Trays, canopies, service bodies, quotes, fitting and pickups: info@arcpointindustries.com.au
• Phone: 1300 ARCPOINT

Our hours are Monday to Friday 8:30am to 4:30pm, Saturday by appointment only, and closed Sunday. You can also send us an enquiry online.

We collect only what we need to process your order and support you, and we handle it in line with the Privacy Act 1988 (Cth). See our Privacy Policy for what we collect, who we share it with, and how to access or correct your information.